Returns & Exchanges

At Casence, we stand behind the quality of our premium electronic accessories and offer a 30-day window for hassle-free returns or exchanges. If your purchase doesn't perfectly fit your device or meet your expectations, we are committed to making it right.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all manuals, cables, and protective films are included to qualify for a full refund.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technical team verifies the condition of the returned hardware, your refund will be processed to your original payment method within 5-7 business days.