Frequently Asked Questions
Everything you need to know about your Casence electronics experience.
What kind of warranty comes with my Casence electronics?
All Casence products include a standard 12-month manufacturer warranty that covers defects in materials and workmanship. Extended protection plans are available for purchase at checkout.
How long does shipping take for tech accessories?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping for urgent orders placed before 2 PM EST.
What is your return policy for opened devices?
We offer a 30-day return window. If the device has been opened, it must be returned in its original packaging with all included cables and manuals to be eligible for a full refund.
Are Casence charging cables compatible with fast-charging standards?
Yes, our premium cables are engineered to support Power Delivery (PD) and Quick Charge (QC) protocols, ensuring your devices charge at their maximum supported speeds.
Do you offer international shipping?
Currently, we ship to over 25 countries. International shipping times vary by location, typically ranging from 7 to 14 business days depending on local customs processing.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.